To reduce the number of stolen iPhones brought to service centers for repair, Apple ordered it’s technicians to deny servicing such iPhones.
As per an internal memo shared to it’s Apple Stores and Authorized Service centers, the company said It’ll notify the technicians through their internal MobileGenius or GSX systems before accepting an iPhone for repair. This program may start soon, all over the world.
Ignoring Stolen or Lost iPhones
Observing that fraudsters are having stolen or found iPhones repaired for their cause, Apple ordered all it’s native Stores and Authorized Service centers to deny servicing stolen or lost iPhones.
This comes from MacRumors, who obtained an internal memo shared by Apple earlier this week. As per it, all the technicians at it’s Apple Stores and Authorized Service centers will be notified through their internal MobileGenius or GSX systems about lost/stolen iPhones.
So if people brought any of such iPhones to the store for repeating, they can respectfully decline to service them. This method is processed through the GSMA Device Registry – a global database for customers to report their missing devices, in the event of loss or theft.
Technicians can look up to this database with the brought-in iPhone’s IMEI number before accepting them for servicing. Apple hopes this would stop the number of stolen/lost iPhones brought to service centers for repair. Also, it’d reduce the burden on technicians serving unauthorized customers.
Apple technicians are already not able to service the iPhones that have the Find My Phone feature enabled, and this new order will only increase the scope of such denial.
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