Crunchyroll not showing subtitles issue

Crunchyroll is one of the best platforms available for people who love to watch anime content. It is a famous anime streaming platform allowing users to stream free content with ads. However, users can eliminate the ads by upgrading their membership. It offers thousands of pieces of content, including Manga and much more to the users. It includes platforms such as Android, Amazon fire TV, iOS, PS4, Chromecast, Roku, etc. Though it is one of the best platforms for users with specific content preferences, some users have reported the Crunchyroll not showing subtitles(English) issue, making it difficult for users to understand the conversation.

The streaming service Crunchyroll has millions of active subscribers across the globe. At this moment, plenty of users have reported the same issue. According to them, the subtitles for content are not showing up even if the option is turned on. If you too are facing the same issue while streaming content on this platform, go through this complete article, as here we have mentioned a few troubleshooting methods to resolve this issue.

How To Fix Crunchyroll Not Showing Subtitles Issue

There are a few troubleshooting methods that can help you to get rid of the issue. Let’s have a look at all those probable troubleshooting methods.

  1. Sign Out and Sign In Back

Before trying any complex troubleshooting methods, it is advised to sign out of your Crunchyroll account and then sign back into it. It is a simple trick that has helped some users to fix the issue.

  1. Update Flash Player on Browser

The next thing you can do is to update the flash player on your browser. Sometimes, this method can resolve plenty of issues with any online content streaming platform. Regardless of which browser you use to stream content online, check for a flash player update for that platform and install the latest version. Here we have mentioned how to do that.

Note– Here we have discussed how to update Flash Player on Chrome, as it is the most used default browser.

  • First, launch the Chrome browser
  • Now, copy chrome://components/ and paste it into the address bar
  • Hit the Enter key and open the components page
  • Now, scroll down and check for the ‘Adobe Flash Player’ option
  • Click the ‘Check for Update’ option and refresh the page after updating
  • Restart Chrome and check if the issue has been resolved or not

Note– If you can not find the option for Flash Player update, try the other methods mentioned below.

  1. Try Updating the Web Browser

You can update your web browser as the next troubleshooting method. Sometimes, the issue can occur due to an outdated or buggy browser version. Here we have mentioned how you can update Google Chrome as it is the most used default browser. Follow the steps below to update Google Chrome.

  • First, launch the Google Chrome browser on your computer
  • Now, click on the three vertical dots icon located at the upper right side of the screen
  • Next, head toward the Settings option
  • Select the ‘About Chrome’ option from the left pane
  • The Chrome system will now automatically start to check for available updates. If any update is available, it will automatically be downloaded and installed on your computer.
  • Once done, restart your Chrome browser and check if the issue has been resolved.
  1. Update the Crunchyroll app

If you are using an outdated version of Crunchyroll on your phone or computer, ensure to update it to the latest version. You can update the streaming platform from the App Store page. If you are using the Crunchyroll UWP app, which is installed via the Microsoft Store, you need to visit the Microsoft Store, check for the latest update and install it on your system.

  1. Try Using Another Browser

You can encounter this issue because of a buggy browser as well. Sometimes, the problem occurs with the browser cache or cookie data, which can conflict with the streaming service. So, use another web browser on your computer to see if that helps. According to several users, this trick helped them resolve the issue.

  1. Request Desktop Site and Connect to Airplay (iOS)

You can launch the streaming website on your Chrome browser with an iOS device. Here are the steps below for doing so:-

  • First, open Google Chrome on your iOS device and launch the Crunchyroll website
  • Now, tap on the menu icon and select the ‘Request Desktop Site’ option
  • Once your web page loads in the desktop interface, you must connect to Airplay to stream on the big screen
  • Now, check whether the issue has been resolved or not
  1. Disable VPN or Proxy Server

If you are using any VPN service or a proxy server on your system, make sure to disable it while streaming content on the platform. These kinds of services can easily conflict with several platforms and even cause server connectivity issues that interrupt the connectivity of the streaming service. Sometimes, users have a misconception that using VPN can increase their internet speed which is completely wrong. So, disable the VPN on your system and try to launch content on the platform once again.

  1. Clear the Cache and Reload

Several errors can occur due to corrupted cache data files that conflict with the stream. So, follow the steps below to clear your browser cache:-

  • First, open the Chrome browser and click on the three vertical dots icon that you will find at the upper right side of the screen
  • Now, go to ‘More Tools’ to expand the drop-down menu
  • Next, click on the ‘Clear browsing data’ option
  • Now, under the ‘Basic’ tab, select the time range according to your preferences
  • Click on the checkbox of your Browsing history, Cached images and files, Cookies and other site data to select them
  • Now, click on the clear data option
  • Once done, restart your Chrome browser and visit the Crunchyroll website
  • Sign in to your account and try to play the content to check whether the issue has been resolved

Note– You can also clear the cache or cookies data of the streaming platform’s web page by pressing the shortcut keys (Ctrl+Shift+R) to refresh the page. Mac users can use shortcut keys (Command+Shift+R) for this purpose.

  1. Contact Crunchyroll

If, even after applying all the troubleshooting methods mentioned above, you are facing the same issue with the streaming platform, contact the customer care representatives of Crunchyroll. You need to submit a ticket or report to the team so that the developers can work on it. Also, if there is any issue from their end, they will help you to resolve it.

Ending words

So, that’s it. Here we have mentioned how to resolve the Crunchyroll not showing subtitles issue. Hope this article was helpful to you and you have successfully resolved the problem that was interrupting your streaming experience. Happy streaming!

Experiencing difficulties with your Device, check out our “How To” page on how to resolve some of these issues.


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