Roku Channel Failed To Load Content

Roku is a smart streaming device that can turn your television into a smart device by allowing you to stream several platforms on it. You can stream any platform, such as Netflix or Amazon prime with the internet by using this streaming device. All you need is a HDMI cable and Wi-Fi. Roku devices are quite affordable, which is one of the biggest reasons why more and more people are getting it to stream their favorite shows on their TVs. However, many people have been highlighting several issues with this platform, such as the “Roku channel failed to load content”. If you too are going through the same issue, read this complete article, as here we have described how you can fix it.

If your Roku device is not able to load content, don’t worry as it is one of the most common issues encountered by users. This issue prevents users from streaming content on their televisions, which is quite frustrating. In most scenarios, this issue occurs due to an outdated software version or a simple system glitch. However, here we have mentioned a few troubleshooting methods you can follow to eliminate this issue.

How to Fix Roku Channel Failed to Load Content?

Before you start:

Check for server errors

An internal server error is one of the most common reasons behind the Roku channel’s failed content issues. So, before you try any other complex troubleshooting methods, it is recommended to check whether the issue is occurring at the server end or not. If yes, you will need to wait a few hours and check again later to see if the issue has been resolved.

Check your internet connection

Check your internet connection speed to know if the poor internet connection is causing this issue. You can switch to a wired Internet connection if you have been using Wi-Fi and vice-versa to check if it helps.

Make sure that it is running on it’s latest version

This issue may sometimes occur due to an outdated software version. So, you will need to update the software version and run the streaming device with the updated version. You can do it by going to the system and software update options. We have discussed this option later on in the guide for your convenience.

Troubleshooting methods to fix Roku channel failed to load content issue

Restart Roku Device

This issue can occur due to a technical glitch and can be fixed by a simple restart. You can reboot your device and router both to get rid of all the minor bugs. According to many users, they have successfully resolved the issue just by restarting their systems. Here is how you can do that:

  • First, go to the settings option of your Roku device
  • Now, select the system option from the menu
  • Press the Ok button to restart the device
  • Now, plug out all the connections and wait for 30 seconds
  • Connect all the wires again, including the power cord and start the device to check whether the channels are working.

Update the Roku Device’s Software

Roku developers roll out software updates on a regular basis to fix all the bugs and glitches that are interrupting the user experience. Sometimes, the problem can occur due to an outdated software version. So, you must check whether any update is available for your streaming device. If yes, make sure to install that update. We have discussed below how to check if any update is available.

  • First, go to the settings option of your device
  • Now, select ‘System’ from the menu and tap on the ‘system update’ option
  • Next, tap on ‘Check now’ option
  • If you can see any updates are available there, download and install that version on your system
  • Restart your Roku device to apply the update and check whether the issue is solved or not.

Remove the problematic Channel on your Roku Device

This issue can sometimes occur due to some channels affecting the device’s system. To fix this issue, you need to remove the problematic channel. Once the issue is resolved, you can download the channel again on the system. When you delete the channel from the device, it will ask you for a restart. Make sure to restart the device and add the channel back then check whether the issue has been resolved or not.

Create New Account on Roku

If the issue still interrupts you, you can create a new account for the device. This issue can also occur if your account has some backend issues. You can get rid of those issues by creating a new account. While creating a new account, select the same region, as the channels are subjective and will be available according to your region. If you are somehow related to any other region and you enter that, the device will get confused and show you an error message. Once you enter your region, reset the device link and link it to the newly created account. Now, check whether the issue has been resolved or not.

Factory Reset Roku Device

Use this troubleshooting method if nothing works. A factory reset will fix most of the issues with your Roku device. It will configure all the settings to default mode and delete all the customizations you have done on the device, including the downloaded channels. If none of the above-mentioned methods have worked for you, you can try this one. Follow the steps for that:-

  • First, press the home button on the remote of your device and then head to the settings option
  • Now, select the advanced system settings option and tap on the factory reset option
  • Follow the on-screen instructions to continue with that

Note– Some of the remotes have a physical reset button. If your remote has the same, you can use it for this purpose.

Contact Roku Support Center

If you are still encountering the same issue, even after applying all the troubleshooting methods mentioned above, contact the customer support center for assistance. The customer support center of Roku is quite helpful and they can help you resolve your problem. Also, the provider directly maintains some of the channels. So, you can get better assistance in resolving your problems by contacting customer care representatives.


So, that’s it. We have mentioned all the methods you can try to fix the Roku channel failed to load content issue. Also, keep an eye on the online forums and communities to check whether the device is going through any kind of maintenance-related issues or not. We hope that this article was helpful to you and you have successfully resolved the issue with your Roku device.

Experiencing difficulties with your Device, check out our “How To” page on how to resolve some of these issues.


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