Carrier hub keep crashing

Carrier Hub is an Android app that allows voice-over Wi-Fi, Secure Wi-Fi on devices that make use of the Sprint/T-Mobile carrier network. It enables many features and products for devices but recently, users have been reporting that the Carrier Hub keeps crashing.

There have been multiple complaints from users about how often the Carrier Hub keeps crashing or stops working. This is indeed very annoying. Let’s see how we can fix the Carrier Hub keep crashing issue. Listed below are some of the solutions that might work and resolve the Carrier Hub keep crashing problem.

How we can Fix the Carrier hub keep crashing issue

Carrier hub keep crashing
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Solution 1: Update the Carrier Hub App

In case you are using an old version of the carrier hub app, then there are chances the app will fail you. In such situations, it is good to cross-check whether there is a new update available. If yes, then you need to update your carrier hub app. To do so, follow the steps listed down below:

Step 1: Launch the Google Play Store.

Step 2: Then, click on the 3 dots icon at the top right corner. 

Step 3: Then, go to the apps and games option. Scroll and look for the Carrier Hub app.

Step 4: Once located, check if there is a new update available. If yes, then click the update option. It will update the app.

Solution 2: Force close the Carrier Hub App

If you are experiencing the Carrier Hub keep crashing problem, then another solution to your problem is to force close the application. Sometimes, if the app is running in the background for an extended duration of time, then it hinders the working of the operating system of a mobile device. The best solution is to force close the application. To force close and terminate the Carrier Hub app working in the background, follow the steps listed down below:

Step 1: Launch settings from your Mobile Device.

Step 2: Click on the Apps and Notifications option.

Step 3: From the list of apps, select the Carrier Hub app.

Step 4: Then click on the force stop option.

Once done, restart your mobile device and launch the Carrier Hub app.

Solution 3: Clear the Cache Data

Sometimes the cache data may cause conflicts with the working of an app. You might be thinking, why? Well, the cache data might be corrupted due to which you are experiencing the crash issues. To clear the cache data, follow the steps mentioned below:

Step 1: Launch the settings of your Mobile Device.

Step 2: Click on the Apps and Notifications option.

Step 3: From the list of apps, select the Carrier Hub app.

Step 4: Now, click on the Storage and Cache option.

Step 5: Then, click on the clear cache option to delete the cached data.

Step 6: Once done, click on the clear storage option. This will delete the app storage data from your mobile device.

Step 7: At last, force close the app once again. To do so, click on the option labelled as ‘Force Close’.

Once done, restart your mobile device and launch the carrier hub app. Check if the issue persists.

Carrier hub keep crashing
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Solution 4: Reinstall the Carrier Hub App

If none of the solutions discussed above helped, then try uninstalling the app and then reinstalling it. To do so, follow the steps listed down below:

Step 1: Launch the Google Play store.

Step 2: Then, click on the 3 dots icon at the top right corner. 

Step 3: Then, go to the apps and games option. Scroll and look for the Carrier Hub app.

Step 4: Once located, click to open it. 

Step 5: Then, click on the uninstall option next to the app.

Step 6: Once uninstalled, re-install the app.

Solution 5: Reset the App preferences

By resetting the app preferences, you will be able to restore the app to it’s factory default settings. Resetting app preferences will help in getting rid of the misconfigured settings that might be causing the Carrier Hub keep crashing problem.

To know how to reset the Carrier Hub app preferences, then follow the guide mentioned below:

Step 1: Launch the settings of your Mobile Device.

Step 2: Click on the Apps and Notifications option.

Step 3: From the list of apps, select the Carrier Hub app.

Step 4: Select the option labelled as ‘Reset app preferences’.

Step 5: Confirm to reset the app’s settings.

Once you have reset the preferences, reboot your mobile device. Then, check if the app is working fine.

Wrapping Up

I hope the solutions mentioned above helped you to resolve the Carrier Hub keep crashing problem. If it did, let us know in the comments section below.

Experiencing difficulties with your Device, check out our “How To” page on how to resolve some of these issues.

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