The PlayStation 5 is one of the coolest inventions from Sony Interactive Entertainment. It is a very popular gaming console among gamers and enthusiasts. But despite being popular, the console has it’s fair share of downsides. You may have been waiting for months for your PS5 and now when you get it, your PS5 starts to suddenly freeze for no evident reason. It can be very frustrating as the game becomes completely unplayable, and you might lose the match. It is a worrisome situation when your favorite gaming console keeps on freezing on a regular basis and does not let you enjoy the smooth gaming experience that you wanted in the first place. Several Sony users have complained that their PS5 got completely frozen and won’t turn off. So if you are facing issues, you have landed on the right page.
In this article, we will give you all the assistance you need to turn off your frozen PS5 so that you can continue winning at whatever game you like. But before that, let’s take a brief look at the common culprits that cause the problem.
What’s Causing The PS5 Frozen Issue?
Sony provides a helpful diagnostic tool to assist you in figuring out what’s causing the issue. You need to identify whether your PS5 console is freezing because of the game or because of another issue.
A Troublesome Game: If it’s one particular game, you will need to uninstall and reinstall it. Alternatively, you can wait for the game to release the next patch. Some games can be a little buggier than usual, but patches do a good job of fixing those.
Rest Mode on PS5 Console: One of the most common reasons behind your PS5’s freeze/crash is the rest mode enabled on your PS5 console. In the rest mode on the PS5, the console stays on by default in a low power state but according to players, this is causing problems for most of them. So first, you will have to disable the rest mode to fix the issue.
Outdated PS5 firmware: Another possible reason is an outdated PS5 firmware. It can cause a problem while running a game in high graphics settings. So, update the PS5 firmware, and it may work for you.
Damaged PS5 Power Cord: Sometimes, a damaged power cord causes an unstable power supply and results in a PS5 console freezing or crashing issue.
Overheating: If your PS5 is continuously overheating, it may freeze and crash so that it can help protect itself from damaging it’s internal components. If this is the case, you should reconsider where your console sits and purchase a cooling fan to help keep the PS5 cool when gaming.
How to Fix When the PS5 is Completely Frozen and won’t turn off?
You can easily fix the issue that is causing your Sony PS5 to freeze or crash using methods such as rebuilding the PS5 database, factory resetting the device, turning off Rest Mode, and placing the console in an open & cooler area. You also should clean the PS5 frequently so it does not build up dust and cause overheating. So if you can’t turn off your PS5 in it’s freezing state, follow our troubleshooting guide below to fix the problem.
Turn off a PS5 when it’s frozen with your controller
- Press the PS button on your DualSense controller. After this, the Control Center quick menu will appear.
- In the list of options, go to the right until you see the Power option.
- Then choose the Power option from the menu.
- Select the Turn-Off PS5 option from the pop-up menu. You will see the “Preparing to turn off PS5” message on your screen.
Turn a frozen PS5 off using the power button
If your frozen PS5 is not responding from your DualSense controller, try using the power button on the system to turn it off. To do so:
- You first need to locate the power button on your PS5. On the PS5 Standard Edition, it is found right next to the disc eject button. In the case of the digital PlayStation 5, the power button is the only button that can be used.
- Now press + hold the power button on the PS5 system. You will hear a beeping noise. After a few seconds, you will hear a second beeping noise and then get the “Preparing to turn off PS5” message on your screen.
- If your system is still not responding, we suggest pressing and holding the power button again. Now, hold the power button for as long as possible (at least for 20 seconds) to force turn off your PS5.
Restart your PS5
Now you have to restart your PS5. To do so, press the power button again, and it will start up normally. If the “PS5 completely frozen and won’t turn off” issue happened only once, then the above-mentioned steps might be all you need. But if the issue continues happening, please consider following the next method.
Disable the Rest Mode of your PS5
The Rest Mode on the PS5 is a power-saving mode that lets you download or install a game while consuming minimal power. The console automatically goes into Rest Mode when not in use. However, when your game is paused or idle on the Home screen, freezing or crashing occurs. It is possibly that Rest Mode might be causing the issue.
Some users have reported freezing issues when waking up the console from Rest Mode. This is why you need to stop the console from going into the Rest Mode state. Here are the steps to disable the Rest Mode in PS5:-
- Head to your PS5’s Settings menu located at the top right of the Home screen
- Now select System > Power Saving
- Next, choose Set Time Until PS5 Enters Rest Mode option
- Click on the Don’t Put in Rest Mode option from the drop-down menu for the During Media Playback & While Playing Games options.
- After this, return to the Home screen and restart your console.
Disabling the Rest Mode fixes the problem only if you encounter the problem during idle mode and games.
Rebuild your database on the PS5
Sony and many game developers suggest rebuilding the database if you encounter a sudden freeze or crash while playing on the PS5. This function checks for any unwanted corruption or errors in the game data and corrects them.
Rebuilding the database can resolve the PS5 stuck/black screen issue and other data related issues, such as when the PS5 data stops syncing along with the crash issue. You should consider rebuilding your database before doing a hard reset of the PS5 and restoring it to factory settings when you reinstall the system software. Here is the detailed guide to rebuilding your PS5 database:
- You will have to reset the console in Safe Mode in order to rebuild the database.
- If your PS5 is frozen, press + hold down the power button till you can hear two beeps.
- Now, let the console sit for a few minutes (at least five minutes).
- Next, press + hold the power button for five to seven seconds or until you hear two beeps.
- Now, connect a DualSense controller via a USB cable and then press the PS button on the controller.
- Your PS5 should now reboot in Safe Mode.
- On the Safe Mode home screen from the list of options, select Rebuild Database.
Note: Rebuilding your database on a PS5 can take quite a bit of time as it scans the drive first and then creates a new database of all content. So make sure you do not need to go anywhere anytime soon before proceeding with the process.
Even if this doesn’t fix the freezing issue, you may need to reinstall the system software, that will wipe the hard drive. So make sure to back up any data you wish to keep.
Contact PlayStation Support
If the issue continues there may be a serious problem with your PS5 that you cannot fix. In that case, you should contact PlayStation support and let them handle the situation as they are professionals and know better.
That’s all for the How to fix completely frozen PS5 methods! We hope this straightforward guide helps you fix the frozen PS5. If you have any queries or feedback, then please comment down below. Thanks for reading!
Experiencing difficulties with your Device, check out our “How To” page on how to resolve some of these issues.