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Are your iPhone photos not loading properly? Do you see blurry images with an exclamation mark in your camera roll? Don’t worry, you’re not alone. Many iPhone users encounter this frustrating issue, but luckily, there are several fixes you can try to resolve it. In this comprehensive guide, we’ll explore 17 solutions to help you get your photos back in full resolution. Let’s dive in!

Why Are My Photos Not Loading?

There can be several reasons why your iPhone photos are not loading properly. One common cause is the “Optimize iPhone Storage” feature, which automatically manages your photos to save storage space by storing a lower-resolution version in iCloud. If your iCloud storage is full or if there’s an issue with your internet connection, you may experience problems with loading photos. Additionally, corrupt or incompatible photo files can also prevent them from loading correctly.

How to Fix Blurry Photos in Camera Roll

If your iPhone photos are appearing blurry in your camera roll, it’s likely due to the “Optimize Storage” feature. This feature downloads a lower-resolution version of the photo to save space on your device. To fix this issue, you can turn off “Optimize iPhone Storage” and enable “Download and Keep Originals.” Follow these steps:

  1. Open the Settings app on your iPhone.
  2. Tap on Photos.
  3. Select Download and Keep Originals.

Keep in mind that enabling this feature will consume a significant amount of storage on your device, depending on the size of your media library.

Clearing Storage Space

If your storage is almost full, your iPhone may automatically enable the “Optimize iPhone Storage” feature to save space. To resolve this, you’ll need to free up some storage on your device. You can start by deleting unnecessary apps or offloading them to remove their storage while keeping the app icon. Follow these steps to offload an app:

  1. Go to the Settings app.
  2. Tap on General.
  3. Select iPhone Storage.
  4. Scroll down and tap on Offload App.
  5. Choose the app you want to offload and confirm.

By increasing your available storage space, your iPhone won’t need to optimize your camera roll, allowing your photos to load properly.

Troubleshooting Internet Connection

If you’re experiencing issues with loading photos from iCloud, it’s essential to ensure a stable internet connection. Weak or unstable Wi-Fi can cause photos to load slowly or appear blurry. Make sure you have a strong internet source and consider resetting your Wi-Fi router if necessary. You can also switch to cellular data temporarily to check if the issue persists.

Waiting for Photos to Load

In some cases, photos may take longer than usual to load due to temporary glitches or slow internet speeds. To resolve this, you can wait for a brief moment for the high-resolution version to load or close the Photos app from the multitasking view and reopen it. This can refresh the app and allow your photos to load without any issues.

Viewing Original Photos in iCloud

If your photos won’t load in your camera roll despite trying the above solutions, you can access the high-resolution versions of your photos directly from iCloud. Here’s how to do it:

  1. Open a browser on your computer and go to
  2. Authenticate with your Apple ID and enter the verification code if prompted.
  3. Click on Photos to access your iCloud photo library.
  4. You can now view and download the original versions of your photos to your computer.

By downloading the high-resolution photos from iCloud, you can bypass the optimization process and ensure your images are displayed in their full glory. If you have a USB connection, you can transfer the downloaded photos back to your iPhone.

Restarting Your iPhone

A simple restart can often resolve various software-related issues on your iPhone, including problems with loading photos. By restarting your device, you refresh the software, potentially eliminating any glitches that may be causing the photo loading problem. To restart your iPhone, follow these steps:

  1. Press and hold the Power button until the power off slider appears.
  2. Drag the slider to turn off your iPhone.
  3. After your device has turned off, press and hold the Power button again until the Apple logo appears.

Once your iPhone restarts, check if your photos are loading properly in the camera roll.

Force Closing the Photos App

If the issue persists, force closing the Photos app can help resolve any potential app-specific problems. To force close the app on your iPhone, follow these steps:

  1. Swipe up from the bottom of the screen (on iPhone X or later) or double-click the Home button (on earlier iPhone models) to access the app switcher.
  2. Swipe left or right to find the Photos app.
  3. Swipe up on the Photos app to close it.

After force closing the Photos app, reopen it and check if your photos are now loading correctly.

Converting Photos into Compatible Formats

If you’re unable to load certain photos in your camera roll, it’s possible that they are in an unsupported format for your iPhone. Photos downloaded from websites or shared via chat may not be compatible. In such cases, you can convert the photos into formats that your iPhone can handle, such as HEIC, MOV, M4V, or MP4. Numerous photo converters are available that can help you convert and load these photos successfully.

Checking and Repairing Corrupt Photos

Sometimes, a corrupt photo file can prevent it from loading in your camera roll. This can occur even if the photo was taken with your iPhone. If you suspect a corrupt photo, you can transfer it to a computer and use photo repair software, like Stellar Repair for Photo, to fix the file. Once repaired, you can transfer the photo back to your iPhone and load it without any issues.

Restarting Your Internet Connection

If your photos are still not loading correctly, it may be worth restarting your internet connection. This can help resolve any temporary network issues that could be affecting photo loading. Simply turn off your Wi-Fi connection and turn it back on, or switch to a different network to see if the problem persists.

Resetting Network Settings

Resetting your network settings can be an effective solution if there are underlying network configuration issues causing photo loading problems. Follow these steps to reset your network settings:

  1. Open the Settings app on your iPhone.
  2. Tap on General.
  3. Scroll down and select Reset.
  4. Tap on Reset Network Settings.
  5. Confirm the action by entering your device passcode.

Keep in mind that resetting network settings will remove saved Wi-Fi passwords and other network-related configurations from your iPhone. After resetting, check if your photos are loading properly.

DFU Restoring Your Device

If all else fails, performing a DFU (Device Firmware Update) restore on your iPhone can help resolve complex software issues that may be preventing photo loading. However, please note that this process will erase all data on your device, so make sure you have a backup before proceeding. To perform a DFU restore, follow the instructions specific to your iPhone model as provided by Apple.

Factory Resetting Your iPhone

As a last resort, you can factory reset your iPhone to completely wipe its settings and content. This can help resolve persistent software issues that may be affecting photo loading. Before proceeding, make sure you have a backup of your data. To factory reset your iPhone, follow these steps:

  1. Open the Settings app on your iPhone.
  2. Tap on General.
  3. Scroll down and select Reset.
  4. Choose Erase All Content and Settings.
  5. Confirm the action by entering your device passcode.

After the reset is complete, set up your iPhone as a new device and check if your photos are now loading correctly.

Contacting Apple Support

If none of the above solutions work and your photos are still not loading in your camera roll, it’s advisable to seek assistance from Apple Support. They can provide further guidance and help diagnose any underlying hardware or software issues that may be causing the problem. You can reach out to Apple Support through their website and engage in live chat with their support team.


Having your iPhone photos not loading properly can be frustrating, but with the solutions outlined in this guide, you can hopefully resolve the issue and enjoy your photos in full resolution once again. Whether it’s adjusting storage settings, optimizing your internet connection, or seeking expert support, there are various options to explore. Remember to back up your data before attempting any troubleshooting steps that may result in data loss. With a little patience and persistence, you can get your iPhone photos back on track. Happy snapping!


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