To use the Dexcom app on an iOS or Android device, you need a Bluetooth connection. But many users are experiencing errors and bugs while on the companion application, and they have reported that a server error popped up while using the application. In this article, we will explain how to fix a server error on the Dexcom app on your iOS or Android device. So, keep reading.
What Is Dexcom App?
It is a companion application for the Dexcom G6 CGM (Continuous Glucose Monitoring) device. Dexcom is also a well-known provider of such systems that helps users to track their blood glucose level. It comes with a sensor and transmitter to transfer the data readings from the sensor to your compatible devices such as iOS or Android. Since the app is complicated, you might face server errors on the Dexcom app for iOS and Android. Here is how you can fix the error on your own.
Methods to fix server error on the Dexcom app:
Method 1 –Enable/Disable The Airplane Mode and Restart Your Device
The server error can cause a network error. And therefore, it is recommended to check the network bars. In case the signals are not full, try to enable or disable the airplane mode. This will refresh your tower, and your phone will connect to the nearest cell tower properly. If it doesn’t work, you can reboot your device.
Method 2–Update Dexcom Application
You must know that an outdated version of an app can cause lots of trouble. So, it is recommended to update the Dexcom app to make it compatible with Android or iOS. To do so, follow the below-mentioned steps.
Update The Dexcom App on iOS
Long press on the app store icon and select updates
Now search for Dexcom and click on update
Update The Dexcom App on Android
Go to Play Store and click on your profile icon
Then select manage apps and devices
Now find the Dexcom app and click on the Update icon
Method 3–Connect Your Device To A Wi-Fi Connection
Interrupted mobile data can cause conflicted server errors. So, connect your device to a stable and fast Wi-Fi connection.
Method 4–Update Your Device Software
An older version of iOS or Android can cause trouble while establishing a suitable connection with the server. To solve this issue, follow these simple steps given below –
Go to the settings icon and search for updates
Now open the system updates option
Then click on check for update
If an update is available, click on download and then install it
Method5–Re-Install Your Dexcom App
If none of the above-mentioned methods have worked for you, then try re-installing your Dexcom app. To do so, follow the steps given below. Also, the steps are similar for both iOS and Android users.
Go to Play Store and search for Dexcom application
Now click on uninstall
Once you successfully uninstall the Dexcom application, install it again
As you can see that fixing the server error in the Dexcom app on your iOS and Android is very easy. If the server error on the Dexcom app persists even after performing all the steps mentioned above, you should consider contacting technical support for the Dexcom. You can get the contact info either from the About section in the app store or play store or with the Dexcom product manual that comes with the actual product.
Experiencing difficulties with your Device, check out our “How To” page on how to resolve some of these issues.