Nowadays, there aren’t many opportunities to play a game before buying it through the PlayStation Network. So, occasionally you’ll buy a game that’s a complete disaster. You may undoubtedly keep playing it in the hopes that it will improve. Or you could send a PlayStation Store refund request, get your money back, and spend it on a game you genuinely enjoy.
Technically, unless the game is flawed or has some form of error, you cannot get a refund for a digital game that you have already downloaded or played. Whether the game is severely flawed or not, this is typically at the decision of PlayStation Support.
You still have up to 14 days to ask for a refund if you’ve bought a game and decide you don’t want it. Continue reading this article to learn the process of how to refund a game on The PS4.
What Is the PlayStation Policy Refund?
To start with, you must ascertain whether you’re eligible for a return. It would entail the ability to “take back” a game, a piece of DLC, or a PlayStation Store membership.
- You have 14 days from the date of purchase to ask for a refund for the PS4.
- Games that you have not downloaded or played before are refundable. You are unable to request a refund even after starting the download or having a little amount downloaded.
- If the game is severely buggy, you can try requesting a refund after downloading and playing the game.
How To Refund A Game On The PS4
Have you ever regretted purchasing a game from the PlayStation Store? Do you want to revoke your decision to acquire a PlayStation Plus subscription? You’ll learn both if you follow the directions down below.
PS4 Store Refund Game
As long as you haven’t begun the game’s download or streaming, Sony allows you to request a refund after making a purchase from the PlayStation Store for both downloads and streaming with PlayStation Now. Pay great attention while making a purchase through the PS Store, and refrain from requesting the game’s download right away if you’re on the fence.
Additionally, in order to meet with the refund’s criteria, the request must be made within 14 days after the purchase date. How are these 14 days determined, though? This period of time serves as the absolute deadline set by Sony for submitting the refund request form. Accordingly, you have 14 days from the date of purchase to submit the form. The request will not be void if Sony responds after the specified deadline.
- Connect to the refund page on the PlayStation website after meeting these requirements.
- Then, select the desired topic.
- Click on the ‘Game, Add ons’.
- You will be taken to another page where you have to click PS Store & Refunds, you should see a live chat detailing opening hours pop up down below, click on it. You will be taken to a live chat pop with an agent, you will also have to enter your first and last name here, however you can also just place your initials there as well or pseudonym.
- Enter your details.
- The agent should assist you from here beyond this point detailing what you need to do in order to secure this refund.
Well done! The only thing left to do is to wait for Sony to respond to your request. Keep in mind that it could take some time, but it’s crucial that you send everything inside the company’s specified 14-day window.
Alternately, you may write a letter requesting a refund using the format provided on this page. The communication should be sent by certified mail. Furthermore, response times may differ from those of online conversations.
PS4 Preorder Refund
You can always ask for a refund if you placed an order more than 14 days before the game launches. Follow the below-mentioned steps to get a refund:–
- Go to the PlayStation website’s dedicated page.
- Sign into PSN by clicking the sign into icon at the top right of the page.
- Select a topic to fill out the form for an online refund, select the article, Refunds and cancellations.
- Select the PlayStation Store refund type then click contact PlayStation support at the bottom of the page.
- You will be taken to another page where you have to click PS Store & Refunds, you should see a live chat detailing opening hours pop up down below, click on it. You will be taken to a live chat pop with an agent, you will also have to enter your first and last name here, however you can also just place your initials there as well or pseudonym.
- Enter your details.
- The agent should assist you from here beyond this point detailing what you need to do in order to secure this refund.
Wrapping up
Any transaction can go wrong, but getting the money back should always come first. Understanding how refunds work and taking the right precautions to secure a return will result in a painless experience. We hope this article helped you to get your refund on your PS4 game.
Experiencing difficulties with your Device, check out our “How To” page on how to resolve some of these issues.
