Spotify has been very popular with music lovers, thanks to it’s great features and round-the-clock service. They recently rolled out a new feature that shows the top artist users have been listening to, all year. Users from all over the world view their personal metrics such as favorite artists, albums and songs. It is not limited to this information but also details like music type, genre and podcast details. But for some users, Spotify Wrapped is not working and the error is showing unable to load page on their phone screen.
Spotify Wrapped is like Instagram stories, but instead of featured stories, you’ll see details about your favorite artists, songs, and genres. This metadata is organized from your data such as listening habits, listening time to make these recommendations more personal. Since this is a new feature, more and more users are trying it out to see the results they get. As a result, Spotify servers are overloaded and sometimes users see the Unable to load page error on their screen.
How to Fix Spotify Wrapped Not Working: Couldn’t load the page error
Spotify Wrapped is an experimental feature that worked for some users while causing crashing issues for others. The problem is most likely caused by a software glitch, so try restarting the app and see if the error persists. Here are some troubleshooting methods that you can use to fix Spotify Wrapped is not working problem.
Solution 1: Clear App Cache
Spotify mainly works online and stores a bunch of cache files that help you listen to songs while offline. Such cache files can create problems when calculating metrics for your Spotify Bundle customization details. So make sure to clear the app cache for the Spotify app.
Follow the steps listed down below to clear App cache on Windows:
Step 1: Press Windows + R shortcut key to access the Run dialog box.
Step 2: Enter cmd to open Command Prompt.
Step 3: Enter the following command in Command Prompt:
rmdir /s %localappdata%\Packages\SpotifyAB.SpotifyMusic_zpdnekdrzrea0\LocalCache\Spotify\Data\
Step 4: Now, Type Y and press Enter to delete Spotify cache.
Follow the steps listed down below to clear App cache on Mac:
Step 1: Open Finder from the menu bar.
Step 2: Click ‘Go’ at the top and select Go to Folder.
Step 3: Type ~/Library/Caches and press Enter.
Step 4: This command will display multiple folders. Locate the com.Spotify.client folder and delete the folder.
Follow the steps listed down below to clear App cache on Android:
Step 1: Open Settings.
Step 2: Navigate to Apps and select Spotify.
Step 3: Click on Storage and tap on Clear cache.
Follow the steps listed down below to clear App cache on iOS:
Step 1: Open Spotify.
Step 2: Click on the gear icon in the top right.
Step 3: Scroll down and click on Storage.
Step 4: Tap on Delete cache.
Step 5: Confirm Delete Cache.
Solution 2: Update Spotify App
Spotify recently rolled out some minor updates following the new Wrapped feature. As of the new update, the Page Failed to Load Error has been fixed on most devices. So make sure to update the Spotify app from the App Store or Play Store.
Solution 3: Check device software update
Spotify usually displays DRM content and copyrighted content. And due to the lack of certification on your device operating system, Spotify app may crash or some features like Wrapped is not working error may pop up. But phone manufacturers usually fix these problems with periodic software updates. So make sure your device is up to date with the latest software.
Step 1: Open Device Settings and navigate to Software Update.
Step 2: Check for available updates and download/install them by following on-screen instructions.
Solution 4: Use a VPN
As I said before, Spotify just launched this service, and with many users using it at the same time, the servers can slow down. But you can always switch servers with a free VPN service. Download any free VPN app from the Play Store and then try using Spotify Wrapped.
Solution 5: Reinstall Spotify
If the above method doesn’t work for you, you can try reinstalling the Spotify app. If bugs in the app are causing this, reinstalling should fix the problem. Reinstalling the app will erase all data and install a fresh copy.
Follow the steps listed down below to uninstall and reinstall the app on Windows:
Step 1: Open settings by pressing the Windows + I hotkey.
Step 2: Navigate to Apps & features.
Step 3: Locate Spotify and click on the vertical ellipses beside the application.
Step 4: Click on Uninstall and confirm.
Step 5: Reinstall Spotify from the Microsoft Store.
Follow the steps listed down below to uninstall and reinstall the app on Mac:
Step 1: Launch Finder from the menu bar.
Step 2: Go to the Applications folder.
Step 3: Locate Spotify. Drag and drop the application icon to the Trash icon. This will delete the Spotify app.
Step 4: Reinstall Spotify from the App Store.
Follow the steps listed down below to uninstall and reinstall the app on Android:
Step 1: Launch Settings.
Step 2: Navigate to Apps and select Spotify.
Step 3: Click on Uninstall and OK.
Step 4: Reinstall Spotify from Play Store.
Follow the steps listed down below to uninstall and reinstall the app on iOS:
Step 1: Locate Spotify in the app selection menu.
Step 2: Hold the application icon until an X or ‘–’ appears at the icon’s corner.
Step 3: Tap on the X or ‘–’ and select Delete.
Step 4: Reinstall Spotify from the App Store.
Wrapping Up
I hope the above listed solutions help you in resolving the Spotify Wrapped is not working Error. If it did, let us know in the comments section down below.
Experiencing difficulties with your Device, check out our “How To” page on how to resolve some of these issues.
