There’s nothing better than relaxing and watching the latest Netflix shows at the end of a hard day. You can tap into an almost endless pool of content and it all looks great on the crisp Samsung Smart TV. While Samsung’s smart TVs have a dedicated Netflix app, the two don’t always work well together. Having trouble with Netflix not working on your Samsung Smart TV?
Netflix not working on Samsung Smart TV devices could be due to an outage. It’s possible that the Netflix service isn’t working for everyone, so it’s best to check that out before anything else. Netflix has it’s own status page where you can see whether Netflix is active or inactive.
How to Fix Netflix not working on Samsung Smart TV
Solution 1: Check if Your Samsung TV is Compatible
Not all Samsung Smart TVs are compatible with the Netflix app. First of all, you need to make sure that your smart TV is actually compatible with Netflix. If the Netflix app is compatible with the Samsung smart TV, then move on to the next solutions to resolve the Netflix not working on your Samsung Smart TV.
Solution 2: Check Your Internet Connection
A slow or unstable internet connection may cause the Netflix app to not work on your Samsung TV. Netflix not working on your Samsung Smart TV could be due to your internet connection. To get started, you need a stable enough data connection. Netflix recommends a minimum speed of 1 Mbps to work, but that’s for streaming at SD resolution. You’ll need 5 Mbps for 1080p or 15 Mbps for 4K streaming. You might consider upgrading your internet if your network can’t handle this.
Go ahead and restart your router. This usually fixes local network errors. There’s usually a dedicated reset button, but unplugging the router and plugging it back in also works. It can also check if some devices are not connected to your Wi-Fi network. It could also be your router. Most of the basic routers that we usually get for free are not powerful enough. Performance drops when you start connecting too many devices to it.
Solution 3: Power Cycle Your Samsung TV
Power cycling can help fix many streaming problems on your smart TV. This can help with unresponsiveness, black screen, issues or lag when streaming. It also removes corrupt cache files that can prevent streaming apps like Netflix from working on your smart TV.
Power Cycle is also known as “soft reboot” and many users have this problem resolved by this method.
Here’s how to restart your Samsung TV and fix the Netflix app not loading problem.
Step 1: Unplug your TV from power outlet.
Step 2: Leave it unplugged for 60 seconds.
Step 3: Press the power button on your TV for 30 seconds (if your TV does not have a power button, you can skip this step).
Step 4: Plug the TV back into the power outlet and it should start working normally now.
Solution 4: Is Netflix down?
Netflix not working on Samsung Smart TV devices could be due to an outage. It’s possible that the Netflix service doesn’t work for everyone, so it’s best to check that out before anything else. Netflix has it’s own status page where you can see whether Netflix is active or inactive.
Alternatively, you may want to check out a third-party site like DownDetector.com. This page monitors customer reports and tells you if the site is down or not. It even has a map to check for local outages. In case Netflix is down, all you can do is wait. There is nothing else that can be done on your part to resolve this problem.
Solution 5: Restart your Samsung TV
Well, it doesn’t hurt to try the old “turn it off, back on” method, doesn’t it? The only problem is that turning off your TV doesn’t actually turn it off. it’s like putting it to sleep. Instead, do the max, unplug your Samsung Smart TV for about two minutes, then plug it back in.
It basically works like a soft reset on a smartphone. This means all your apps will close and your device will free up RAM. Again, you’ll need to unplug the Samsung Smart TV for at least a minute, but you’ll also need to hold down the power button for at least five seconds. After the allotted time, plug your TV back in and open Netflix.
Solution 6: Check for updates
Running slightly older versions of apps or the operating system isn’t usually a problem, but apps can crash when they’re significantly older. You may want to check that the Netflix and Samsung Smart TV apps are running the latest software.
Follow the steps listed down below to check for Netflix app updates:
Step 1: Go into the Settings.
Step 2: Hit Support.
Step 3: Select Software Update.
Step 4: Click on Update Now.
Follow the steps listed down below to check for Samsung Smart TV update:
Step 1: Press the Smart Hub button.
Step 2: Select Featured.
Step 3: Look for the Netflix app. Highlight it, and then press and hold the Enter button.
Step 4: A sub-menu will appear. Go into Update apps.
Step 5: Hit Select All.
Step 6: Select Update.
Solution 7: Is your Netflix plan active?
Speaking of paying bills, have you checked to see if your Netflix plan works? Although these payments are automatic, banks and credit cards sometimes decline transactions for a variety of reasons. Go to your Netflix.com account to see if your plan works. If it does, move on to the next solution to resolve the problem. If your Netflix account is not active, activate it by paying the dues. Once your Netflix account gets activated, check to see if your Netflix starts working on your Samsung Smart TV.
Solution 8: Disable Samsung Instant On
Samsung Instant On is a quick feature when it’s working properly, although it has caused problems with some apps in the past. If you disable this feature, you can restore the order of your Samsung Smart TV by making it run less. Follow the steps listed down below to disable Samsung Instant On:-
Step 1: Go to the Settings gear icon and select it.
Step 2: Go into the General section.
Step 3: Find Instant On.
Step 4: Toggle the option Off.
Solution 9: Sign out of your Netflix Account
Another easy way to fix Netflix not working on your Samsung Smart TV is to sign out of your account and sign in. Even better, you can almost bring the old Konami code back to life. From the Netflix home screen, you’ll need to enter the following sequence: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
If you can access your Netflix profile, you can also use the remote to navigate the options on the left side of the screen. From there, go to the Get Help menu and select the sign out button. You can also use this menu to restart your session or deactivate your account.
Follow the steps listed down below to sign out of Netflix using the Konami code:
Step 1: Open the Netflix app on your Samsung smart TV.
Step 2: From the Netflix home screen, press the following sequence on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
Follow the steps listed down below to sign out of Netflix using settings:
Step 1: You can also navigate to your Netflix profiles section.
Step 2: Go into the options on the left side of the screen.
Step 3: Select Get help.
Step 4: Pick Log out.
Solution 10: Uninstall Netflix
Uninstalling apps and re-downloading usually works on smartphones, so it’s worth a shot on your TV as well. To remove Netflix from your Samsung Smart TV, follow the steps listed down below to uninstall Netflix on your Samsung smart TV:
Step 1: Press the Home button on your remote.
Step 2: Go into the Apps tab.
Step 3: Select the Settings cog.
Step 4: Find Netflix.
Step 5: Select Delete.
Step 6: To reinstall the app, head back to the Smart Hub screen and navigate to the magnifying glass. Search Netflix either with the keyboard or voice button and select Install.
Wrapping Up
I hope the guide above helped you in resolving the Netflix not working on Samsung Smart TV. If it did, let us know in the comments section below.
Experiencing difficulties with your Device, check out our “How To” page on how to resolve some of these issues.
