Apple users have been facing some kind of privacy-related issues with the FaceTime’s Live Photos feature. Because of that, Apple previously deleted this feature on iOS version 12.1.1. The feature also had severe bugs at that moment. Recently, this feature has returned with all the bugs fixed in iOS 15. Though Apple has tried to fix all the system glitches and bugs in this feature, some of them are still there. One of the common issues affecting users’ user experience is that the FaceTime photos are not saving to camera roll and sometimes users encounter a frozen FaceTime feature. These kinds of issues can occur for several reasons, including an outdated iOS version, incorrect settings, system bugs, privacy restrictions, storage management issues, etc. However, if you are facing the same issue, go through this complete article as here we have discussed how to enable FaceTime photos and avoid system glitches.
How to fix FaceTime Photos Not Working?
Before you try any complex troubleshooting methods, first, you will need to ensure that the FaceTime live photos are running on both devices. If it is not, the feature will not work properly. So, you will need to turn on this feature on both devices. Here’s how to enable FaceTime photos on your devices.
- First, go to the settings on your iPhone or iPad
- Now, navigate to the FaceTime option and select it
- Scroll down and navigate to the toggle to turn the feature on. Slide the toggle to enable.
- Also, you need to ask your friend to follow the same steps on their iPhone to take live photos on FaceTime.
- Head to the menu bar first and click on the FaceTime option
- Now, go to the preferences option
- Click on the settings tab and tick the box that says “allow live photos to be captured during video calls”
- Your friend also needs to repeat the steps mentioned above. You and your friend will get a notification whenever you take a picture on a FaceTime call.
So, this is how to enable Facetime Photos on your phone.
Check Live Photos in Gallery
Sometimes users are not sure whether the photos have been saved or not. So, in that case, you will need to check the live photos album in your gallery. Go to your gallery and tap on the live photos album. Remember that it is the default location of those photos to be saved. If you are using a Mac, you will need to open the photos app and click on the live photos option from the left sidebar.
Enable iCloud Photos
If you still cannot find your photos in the live photos album, try turning on iCloud photos so that all your live photos get saved to your iCloud account. Here are the steps to follow:-
- First, open the settings option on your device and go to the photos.
- Now find the toggle to turn on iCloud photos.
- Head to the photos app and click on the preferences option from the menu bar.
- Now, click on the iCloud tab and tick the box corresponding to iCloud photos.
Note– You can turn this option on and off repeatedly to see whether it helps or not.
Check Privacy Restrictions
You’ll also need to check the privacy restrictions as well. If you are restricted from using the camera or your FaceTime, you will surely face issues accessing the FaceTime live photos feature. You’ll need to enable access to both apps to access the feature. Here is how you can do that:-
- First, head to the settings option and tap on the screen time option.
- Now, go to the content and privacy restrictions option.
- Select the allowed apps option, followed by enabling both FaceTime and the camera.
Update your iOS
Apple has reintroduced this feature with iOS 15. So, If you are using an outdated version of iOS, this feature will not work properly. Even if you are using iOS 15, you can update your iOS to fix the glitches and system bugs.
It is best to update your iOS to the latest version to access the features without any system glitches.
Note– Ensure to update the iOS version on your iPad and Mac to access FaceTime.
Turn On/Off FaceTime
If none of the above-mentioned methods have worked for you, try to turn off and on the feature again. Some users have reported that they have resolved the issue just by simply restarting the features as it fixes any minor errors. Here is how you can do that:-
- First, close the app on your phone and go to the settings option.
- Navigate to the FaceTime option and select it.
- Now, find the toggle to turn it off and wait for a few minutes.
- Turn the feature back on again and check whether the issue is resolved or not.
- First, go to the menu bar and click on the FaceTime option.
- Now, go to the preferences option.
- Next, click on the settings tab and untick the box for “enable this account”.
- Wait for a few minutes and tick the box again to see whether the issue is resolved or not.
Free Up Storage Space
If you have storage management issues with your device, you can face the problem. So, you will need to free up some storage on your device. You can free up the storage by uninstalling some unimportant apps or the cache files.
Reset Network Settings
Sometimes, your network settings, such as your Wi-Fi or data connection can cause issue with the FaceTime live photos feature. It can be caused due to system lags. You can try to reset your network settings to resolve the problem. Here is how you can do that:-
- First, go to the settings option and select general from there, followed by going to the transfer or reset iPhone option.
- Tap on the reset option again and then on the reset network settings option.
- Select the reset network settings option again to confirm your action.
- Check whether the issue is resolved or not.
This issue can also occur if there are several apps running in the background that are interrupting the feature. Background apps can make the phone slower. So, you can simply try to restart your iPhone to close all the background apps and fix any minor glitches.
Alternative to the FaceTime live photos feature
Take a Screenshot
If, even after applying all the methods we have discussed, the feature is still not working, you can simply try taking a screenshot while facetiming. To do that, press and hold the power button and the volume up button together.
Here we have mentioned how to enable FaceTime photos and how to fix the glitches with this feature. We hope that this article was helpful to you and you have successfully resolved the issue.
Experiencing difficulties with your Device, check out our “How To” page on how to resolve some of these issues.