Disney Plus is an approved and commercial streaming platform created by The Walt Disney Company. Users have to subscribe to watch countless movies or tv shows from Disney as well as Pixar, Marvel, National Geographic, Searchlight Pictures, 20th Century Studios, and many more. It enables subscribers to watch their preferred movies or television shows in HD, 2K, and 4K quality on their Smart TVs, smartphones, computers, etc. Currently, it has more than 160 million paid subscribers worldwide, and the number is rising very quickly. The platform offers more than 700 films and 8000 television shows, with more content being added regularly. However, there are some issues with this platform as well. Some users have reported that sometimes the Disney Plus app displays a black screen while streaming on their Samsung, Sony, or LG smart TVs.
All they can hear is audio in the background. This situation can become quite frustrating when attempting to watch your favorite show or movie. So let’s learn about the Disney Plus black screen issue and how to fix it in this guide.
What is Disney Plus Black Screen?
The “black screen of death” or black screen error is a system error that occurs when the respective application fails to execute properly. Usually, this occurs on a computer, a smartphone, or a smart TV. There may be several reasons for the Disney Plus black screen issue, including network problems, overloaded servers, internal system problems, etc. So let’s talk about some of the working methods to fix the Disney plus black screen issue on your Samsung, Sony, or LG Smart TV.
How to Fix Disney Plus Black Screen issue
So we are having trouble getting the Disney Plus login page to load when we try to sign in. Nothing happens, or a black screen appears after clicking the login button. The problem may occasionally not allow you to stream anything properly because a black screen keeps appearing. Such problems typically happen on smart TVs, smartphones, or web browsers. Following each suggested solution, the annoying Disney Plus black screen issue can be resolved completely. Follow the solutions here:
Restart the Smart TV
This method might not seem noteworthy, but sometimes a simple restart of your Samsung, Sony, or LG Smart TV can fix the black screen issue on Disney Plus. All you have to do is:-
- Turn off your Smart TV
- Then disconnect your TV from the main power outlet
- Wait for one or two minutes
- Plug in the TV again
- Start up the display with your remote or power button and check if the issue has been resolved.
Check Internet Connection
An important aspect you have to take note of is your internet connection. Make sure your Samsung, Sony, or LG Smart TV is connected to a Wi-Fi connection, as a laggy internet connection or a latency connection can impact the Disney Plus service and show a black screen. It’s recommended to have a minimum of 5 Mbps to watch movies or series in high definition.
DNS Server Settings
The Disney Plus black screen might sometimes occur if your DNS server faces network issues. You can change your DNS server on the router manually, or you can also do it on your Samsung TV directly. All you have to do is put Google’s IP address in place of the primary and secondary DNS servers. To do that:-
On Samsung TV-
- Turn on the Samsung TV and then press Settings
- Go to the General section
- Navigate to Network, and then click on Network Status
- On that menu, check below and go to IP Settings
- Then select and configure the DNS server to – 8.8.8.8
- Press OK
After that, wait a moment for the DNS server to finalize the new IP and restart your Samsung smart TV after it’s done.
On LG TV:-
- Open your LG TV and then press Settings
- Navigate to Settings, then All Settings
- Select Network on that menu
- Select the network you’re connected to right now and click on Edit
- Uncheck the Set Automatically option
- Configure it to the DNS server – 8.8.8.8
- Then press on Connect
Wait for the connection to take place and restart your LG smart TV after that. Now, open the Disney Plus app, and the black screen issue should be fixed.
Disney Plus Server Status
The black screen issue on Disney Plus sometimes occurs because of server downtime. The only course of action in this situation is to wait until their servers are back up and running. To check the recent updates or news about Disney Plus’ server outage, check out their official Twitter page.
Log out and Log Back in
If you log in to your Disney Plus account and you see the black screen while trying to watch something, this step might help you. Just go to settings and log out from Disney Plus. After that, login back into your account.
On the other hand, Disney Plus lets a limited number of users use the app simultaneously, and Disney Plus black screen might be a reason if it’s abused. So make sure the account is not being accessed at the same time by an excessive amount of users.
Power saving mode
Power saving mode on your smart TV can cause the black screen on the app as it lessens energy utilization. Some smart TVs don’t have any power-saving mode but if yours have one, turn it off to fix the issue. As for a Samsung smart TV, here’s how you can turn it off:-
- Turn on the TV and then head to Settings
- Navigate to Power Saving Mode
- Select the option OFF
- Turn off your Samsung Smart TV and wait for one minute
- Turn it back on
Software Update
One of the pivotal aspects is to update your Samsung, Sony, or LG Smart TV firmware to prevent the Disney Plus black screen. Follow the steps to update the smart TV:-
On Samsung TV-
- Go to Setting on your TV > Support and select Software Updates
- Now you need to search if there’s any update available, so press on Update Now.
- If the search finds any update, it will automatically download and install the given update.
On Sony TV-
- First, turn on the TV and head to Home.
- Then navigate to System Software Update.
- You will get a notification if there’s any update available to install.
On LG TV-
- Turn on your LG TV and go to Home
- Then navigate to Settings → All Settings
- There click on General → About this TV
- You will find an option “automatic updates”, turn it on
- Then click on Check for updates
- It will be automatically downloaded and installed
Contact Disney Plus Support
Your best option would be to get in touch with Disney Plus support to report this issue if you have followed all the above steps but still experiencing the Disney Plus black screen issue.
Conclusion
Disney Plus black screen is a fairly common problem that can occur for several reasons. So, no need to worry about this. You can follow the instructions in the guide and you will soon be able to begin binge-watching your favorite movies and television shows. All the best!
Experiencing difficulties with your Device, check out our “How To” page on how to resolve some of these issues.
