It is disturbing to encounter interruptions while playing video games online. Most of these interruptions occur because of system glitches and bugs. Players nowadays have been reporting multiple errors. NBA 2K21 players are also complaining about receiving the ‘Unable to synchronize user profile information’ error message. It is mostly a system connectivity error that is preventing players from playing the game online. If you are one of those players witnessing the same issue, go through the complete article, as here we have mentioned how you can get rid of this error code.
As the NBA 2K21 offers cloud saves for the gameplay as well as for the gaming progress, whenever players encounter the unable to synchronize user profile 2k21 error code, it seems like they have lost everything they made. Fortunately, the error message doesn’t mean that you have lost all of your gaming progress. Players can retrieve the profile information that has been saved to the cloud once the error gets fixed. This problem mostly occurs from the developers’ end and in that case, there is nothing much you can do. This error code usually means either the gaming platform is going through server downtime or developers are using the platform for maintenance purposes.
However, in some cases, this issue can also occur if your local Network has any kind of connectivity problems. Here we have mentioned a few probable troubleshooting methods that you can go through to get rid of this issue.
Fix: NBA 2K21: Unable to Synchronize User Profile Information
Note– When you continue playing or before you try to apply any troubleshooting method, make sure that you have saved your game progress recently. When the server gets restored, some players reported that most of the cloud saves automatically get overwritten. As it is mostly a server-side issue, all you can do is wait for a few hours and check whether the issue is resolved or not, as if the developers don’t resolve the issue, it will probably not get fixed.
However, we have mentioned some probable troubleshooting methods you can try:
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Check the NBA2K Server Status
First, make sure that the problem is not occurring because of some server maintenance issues. A vast group of players are reporting the same issue nowadays. Remember that if the game servers are down or developers are working on that server for maintenance purposes, you will not be able to play the game on that server at that moment. To ensure that you are not facing a problem because of any kind of server connectivity issue on the developers’ end, you can visit the official NBA2K Server Status web page. You can also go through the official Twitter handle of the game and join some online gaming forums to connect with other players dealing with the same issue simultaneously.
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Restart Your PC or Console
The problem can sometimes occur due to a simple system glitch or bug on your PC or gaming console. This can also occur because of temporary cache data files. You will face several server connectivity issues if this is a problem with your gaming console or PC. To resolve this problem, you can try to restart your computer or the gaming console and check whether the issue is fixed or not.
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Power Cycle Your Router
If the problem occurs because of any system glitch in your router, it will be resolved if you perform a power cycle of your Wi-Fi router. This process will eliminate all the networking glitches. Sometimes, these kinds of glitches are not eliminated by a simple restart, and performing a power cycle can be a great help in those cases.
- First, turn off your router completely and unplug it from the power cable.
- Now, wait for around 30 seconds and plug back the power cable in.
Power on the router once again and check whether the unable to synchronize user profile 2k21 issue has been resolved or not.
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Check the Network Connection
You’ll need to ensure that you have a proper internet connection to play the game. You can try cross-checking your internet connection. Sometimes, the problem can also occur because of players’ network connectivity issues. If your internet connection is slow or not stable enough, you can face this kind of issue while playing the game. You should have an efficient connectivity speed to connect to the game server.
Ending words
That’s it. Here we have mentioned a few troubleshooting methods that you can try to eliminate the issue. We hope you have successfully understood how to deal with that problem.
Experiencing difficulties with your Device, check out our “How To” page on how to resolve some of these issues.
