The Royal Crystal is an in-game currency that can only be purchased with real money, so players will be annoyed by not being able to load their purchases. In this guide, we will see how to fix the Lost Ark can’t buy royal crystals issue.
Lost Ark is one of the great 2.5D Massively Multiplayer Online Action Role Playing Games (MMORPG) that was co-developed by Tripod Studio and Smilegate RPG in December 2019. Although the game is doing great, several unfortunate players have lost their chest purchases due to Lost Ark can’t buy royal crystals issue, which is quite annoying.
According to a series of reports on the Lost Ark forums, it appears that an infinite number of players are being affected when attempting to purchase the Royal Crystals from the in-game store. This means that the purchase fails whenever the player tries to select one of the crystal options.
While the support team has provided several possible solutions to fix the Lost Ark can’t buy royal crystals issue, not everyone is lucky enough to deal with this particular issue. Now, if you are also facing the same problem, then you can follow this guide to fix it.
How to Fix Lost Ark Can’t Buy Royal Crystals Issue
It looks like there was an issue with the in-game store where players were missing the Royal Crystal order form. They get a Purchase Failed error message or they won’t see it in their inventory. Some players have also responded that they have no option to confirm payment or withdraw payment after confirming the purchase of Royal Crystal. Here we will see how to fix the failed purchase error message for the royal crystal in Lost Ark.
Solution 1. Close the Lost Ark completely
First, you need to completely close the Lost Ark game and exit Steam. Reloading the game can solve these problems in most situations.
Solution 2: Check your Internet Connection
If your connection gets in the way of the billing window, you can either restart your router or contact your network provider to resolve the issue.
Solution 3: Force Stop Steam
Try force-stopping the Steam client, as even a temporary glitch can cause some problems. After exiting Steam, remember to right-click the Steam icon on the taskbar and select Exit/Close. You can also access Steam’s Task Manager (Ctrl+Shift+Esc) and End Task directly in the Processes section.
Solution 4: Run Steam as an Administrator
Another thing you can do is simply run the Steam client as administrator on your PC by following the steps listed below to grant access control to the user.
Step 1: Right-click on the Steam exe shortcut file on your PC.
Step 2: Now select Properties.
Step 3: Click on the Compatibility tab.
Step 4: Make sure to check the box Run this program as an administrator to check.
Step 5: Click Apply and select OK to save the changes.
Solution 5: Verify game files on Steam
Sometimes, running corrupted or missing game files on a PC can also cause some problems with the game launch as well as in-game tasks. To verify the game files on steam, follow the steps listed down below:-
Step 1: Launch Steam.
Step 2: Click Library.
Step 3: Right-click on Lost Ark in the list of installed games.
Step 4: Now click on Properties.
Step 5: Access local files.
Step 6: Click Verify Integrity of Game Files
Step 7: You will have to wait for the process to complete.
Step 8: Once done, just restart your computer.
Solution 6: Rerun Lost Ark
You should also restart your PC to get rid of temporary issues or system cache data issues. You can then try relaunching the Lost Ark game through the Steam client to test the problem again.
Solution 7: Disable Steam Overlay
Enabling the Steam overlay on a PC can be useful in many ways, especially when it comes to gaming. But sometimes it can also cause some problems with system resources because it always runs in the background and consumes a lot of CPU/memory. So disabling it while gaming might fix the problem. To implement this solution, follow the steps listed down below:-
Step 1: Open the Steam client.
Step 2: Go to Library.
Step 3: Now, right-click on Lost Ark.
Step 4: Select Properties.
Step 5: Go to General.
Step 6: Here, you just need to uncheck Enable Steam Overlay while gaming.
Solution 8: Purchase Cancelled or Service Interrupted
Purchases from the in-game store require you to confirm your selection before completing.
This error message may appear as follows:
If you cancel your purchase before completing it. If you experience any kind of service interruption during your purchase, such as poor internet connection, payment problems, payment processing delays, incomplete transactions from your bank, you, etc.
Solution 9: You have reached your purchase limit for this product
There is a limit to the number of times you can purchase certain products from the in-game store. For example, there is a weekly purchase limit other than a one-time or one-time purchase. If you try to purchase an item continuously that does not end, you may encounter such errors. So make sure you don’t exceed your purchase limit by retrying unnecessarily. If there is a problem, after the second attempt, you have to wait a few hours.
Solution 10: Contact Amazon Games
If none of the methods works for you, be sure to contact Amazon Games for assistance. If needed, create a ticket so that developers can dive into it right away.
Wrapping Up
I hope this guide helped you in fixing the Lost Ark can’t buy royal crystals issue. If it did, let us know in the comments section down below.
Experiencing difficulties with your Device, check out our “How To” page on how to resolve some of these issues.
