Does your Paramount Plus display a black screen when you log into your account or when you try to stream a program? If so, don’t worry. Here, we have came up with some solutions that will help you to fix this Paramount Plus black screen issue easily.
Paramount Plus is a subscription based video-on-demand service based in America owned by Paramount Global. The content of the service is primarily drawn from CBS Media Ventures’ libraries. Paramount plus offers it’s users hundreds of brilliant movies, TV shows, soap operas and more that you can watch via smart TV, computer, or smartphone. It is a one-to-one switch. However, the service is not 100% perfect. It has some glitches. The Paramount Plus black screen is among the major issues that frequently occur.
Why does Paramount Plus have a Black Screen?
Paramount Plus is one of the popular streaming services today with high online traffic. So, if you use the app during peak time with a slow internet connection, you may face this Paramount Plus black screen issue. Other possible causes for this issue include the following:-
- The Paramount Plus server is down
- Defective device software
- Pending app update
- Enabled ad blocker
The underlying cause of the problem is still unknown. However, we have discussed some workarounds that may assist you with this issue. Try each solution until your problem is resolved. Let’s start.
Ways to fix Paramount Plus black screen
Fix 1: Restart your device and try to launch the app again
There is a probability that the Paramount Plus black screen error occurs because of certain random glitches and bugs. To fix the error, try rebooting your device. Apart from removing these bugs, rebooting gives the devices a fresh start to function properly. Many users claimed that this issue gets fixed automatically just after rebooting their device. Follow the steps below to restart your device:
- Exit Paramount Plus
- Next, press the power icon on your phone or TV that you are using and restart the device
- After restarting your device, try to relaunch the app and check if the Paramount Plus black screen error is fixed.
Fix 2: Power Cycle the Router
You can face this Paramount Plus black screen issue if your internet connection is slow and unstable. This is purely an online service, so to enjoy your favorite show, you need a stable and excellent internet connection. Go for the Ookla Speed test and check your internet speed, you can run an online internet speed test and see the results. If the internet is less than 4Mbps or slow, try to power cycle your modem and router. Here’s how you can do so:
- First, turn off your device and then plug out every cord from your modem and router
- Next, wait for a while, around 30-40 seconds, plug in all the cables to the proper ports and hit the Power icon to turn all the devices on until all the lights start blinking.
When done, hover over the Ookla website again to recheck the connection.
Fix 3: Check Server Status
Ensure to check whether if the Paramount Plus server is working properly. Sometimes it is the developers themselves that are doing maintenance on the servers, because of which this error arises. We recommend you to go to the DownDetector website to check if any other users have also complained about this same issue.
If yes, in that case, you have no option but to wait for the developers to fix the issue. Also, follow the official Twitter handle of Paramount as they update their users regularly if anything is happening with their applications or servers.
Fix 4: Clear the Cache on your browser
When you are streaming Paramount Plus on a browser, you can clear the data and cache of the browser and check if it helps. As an example, we will show you how to clear the data and cache on the Google Chrome browser:
- Launch your browser first, click the three-dot icon at the top right side and select Settings.
- Head to Privacy and Security and hit Clear browsing data
- Next, select the items you wish to delete and the time range. Then press Clear data.
We recommend you to try opening your Paramount Plus on another browser.
Fix 5: Check for pending updates
Another key reason behind this issue is pending updates. If you are still using an older version of the Paramount Plus app, you may keep getting this error.
We always tend to ignore the minor regular updates. But these minor updates are rolled out by the app developers to fix some minor bugs that the application might have. So, we would recommend you to keep your Paramount app up-to-date.
Fix 6: Re-login to the Paramount Plus
There is a possibility that your account has some form of issue or it’s suspended, because of which you get the black screen error while trying to watch your favorite program. To ensure that your account is properly working, try to re-login to the Paramount Plus account.
To do so, log out of your device first and then use your credentials again to log in. Try playing the same content again that you were playing previously. Hopefully, your issue is fixed now and you can enjoy your favorite content hassle-free.
Fix 7: Check your HDMI Cable
A defective HDMI cable can be the reason behind this issue. So, you should check the HDMI cable thoroughly and verify if there is any cut in the cable.
If you notice something inappropriate while investigating the HDMI cable, then replace the cable and see if you are still facing the black screen error.
Fix 8: Try to stream Paramount Plus on a different device
The error may occur only on your device. So, to fic that, you can log into another device using the credentials of your Paramount Plus account. Try to play the same content there that you were playing on the previous device.
If you notice no black screen error on the new device, the previously used device was incompatible with the file/format you were trying to play.
Fix 9: Turn Off the VPN
If you have been using a VPN service on your Paramount Plus to access the content of other regions, the servers can sometimes block your IP address and you start getting this error. So, we suggest you to disable the VPN service and check whether the issue is occurring because of that.
Fix 10: Disable Adblocker
You need to disable the active ad blockers, if any, currently on your browser. This will enable Paramount Plus to access the internet and process it’s sponsored messages. After you turn off this feature, restart your device to ensure you refresh the settings.
Fix 11: Reinstall the Paramount Plus App
If none of the above methods work for you in resolving the Paramount Plus black screen issue, Paramount Plus Samsung TV black screen, or Paramount Plus black screen on other platforms, then reinstalling your app deserves a shot.
Some files of the Paramount Plus application on your device may be missing, corrupted, or damaged without your knowledge and it causes you to get the black screen error continuously. Reinstalling the app might help in fixing those corrupted files. So, to reinstall your Paramount app, first, you need to uninstall the previous one, as you will not be able to install the new one unless you do so.
It’s a Wrap
So, these are the methods of fixing the Paramount Plus Black Screen issue that disrupts you from watching your favorite content. We hope this simple guide has been helpful in understanding the reasons behind the black screen issue and also how to fix it. But, after trying all the above methods, if the problem persists, then you are left with only one option, i.e., contacting the support desk. We suggest you to contact the Paramount Plus support team, explain to them how often you are getting this error. You can press the Chatbox button, which will appear on your screen. The experts at Paramount Plus will surely help in resolving your issue. Enjoy your favorite content hassle-free!
Experiencing difficulties with your Device, check out our “How To” page on how to resolve some of these issues.
