Nowadays, almost every famous media platform or company is coming up with it’s own OTT or streaming platform. People like to stream on their mobile phones or other screens and enjoy their favorite shows from their comfort places. Samsung TV Plus is one platform that has become famous among people who love to stream. This platform offers 100 different live channels exclusively to people who own a Samsung smart TV. So, people who love to stream on a comparatively big screen and also own a Samsung smart TV are most likely to use this advantage. Like anything else on the market, this service also has not come with zero issues. Samsung users have already started complaining about the Samsung Plus TV not working or being unable to show up on their TVs. If you are one of those Samsung users who are facing the same issue, go through this complete guide, as here we have mentioned some of the best troubleshooting methods that you can go for to solve this issue.
What are the main reasons behind Samsung TV Plus Not Working issue?
According to several users, the main reasons behind the issue are:
- Poor internet connectivity that cannot connect the Samsung smart TV plus properly.
- An outdated operating system.
- Some users may have a corrupted app installation.
Here we have mentioned all the troubleshooting methods that can help you to solve all the problems that may cause this error.
How to Fix Samsung TV Plus Not Working
Here are the most promising and tested troubleshooting methods that you can try:
- Fix 1: Check your Internet Connection
- Fix 2: Update the Samsung TV Plus app
- Fix 3: Update your TV
- Fix 4: Disable IPv6
- Fix 5: Change your DNS Settings
- Fix 6: Reset Smart Hub
- Fix 7: Reset Network Settings
- Fix 8: Factory Reset your TV
Fix 1: Check your Internet Connection
If you’re facing long buffering while loading Samsung TV plus on your smart TV, you must check your internet connection once again. Many users were facing the same issue because of the poor internet connection that their TVs had been getting from the Wi-Fi routers. You can simply run a speed test on your smartphone to check whether your Wi-Fi router offers sufficient speed to run Samsung TV plus on your smart TV efficiently. You can also try to disconnect from and reconnect to your Wi-Fi or switch to an ethernet cable for a better connection speed. If you face the same issue even after testing and ensuring the speed of your Wi-Fi network, follow the methods mentioned below.
Fix 2: Update the Samsung TV Plus app
If you have an outdated version of Samsung TV Plus, there are chances that you may face the same issue. This issue can occur due to a simple system bug or glitch, and in most cases, this kind of issue gets resolved with an update. Make sure to update your Samsung TV plus to the latest version to solve this problem. Follow the below steps for that:
- First, launch the smart hub menu by pressing the dedicated button you have on your TV remote.
- Now navigate to the featured option followed by going to the Samsung TV plus option and checking for any indication of any available updates.
- You’ll now need to click and hold the enter button until you can see a sub menu with options appearing on your screen.
- Click on the update apps option and wait for a few minutes until the update is finished. This process will automatically update all the apps you have installed on your TV, including the Samsung TV plus.
- Now, you will need to reboot your TV to see whether the issue is solved or not.
Fix 3: Update your TV
If you face the same issue even after updating Samsung TV Plus, you can try to update your TV to the latest operating system if available. It will not only solve the issue you have been facing but also provide you with some new and amazing features. Follow the below steps for that:
- First, make sure that your TV is connected to a strong internet connection or Wi-Fi network.
- Now, go to the settings option, and from there, you will need to move toward the support option.
- Now, go to the software update option and then click on the update now button.
- If any update is available for your TV, it will now be automatically downloaded and installed on it.
Note- Do not turn off your TV while doing this process.
Fix 4: Disable IPv6
The next troubleshooting method you can apply is disabling IPv6. This feature remains on by default on the new models of Samsung smart TVs. It is a version of internet protocol that ensures you are using a safe and secure connection. Many users also report that the same feature has been causing several network connectivity-related issues with the services, including Samsung TV plus. You can try to disable this feature to resolve the issue. Follow the below steps mentioned to do that:
- First, switch on your Samsung smart TV and go to the settings option.
- Go to the general option followed by going to the network option.
- Click on the expert settings option, and here, you will be able to find the IPv6 option.
- Disable it and check whether the issue is solved or not.
Fix 5: Change your DNS Settings
Usually, using the default settings of your DNS should help you to get the best connectivity to services like Samsung TV plus. You can try to change the settings to see whether any kind of bug was interrupting your connectivity. Here are the steps to follow:
- First, navigate to the settings option, followed by going to the network option.
- Now, go to the network status option, click on IP settings, and select the DNS settings from the menu.
- Now, you will need to change the default by altering the automatically to enter manually.
- Go to the primary DNS address field and enter 8.8.8.8 and in the secondary field, make sure to enter 8.8.4.4.
- Now save the settings and make sure to restart your TV.
Fix 6: Reset Smart Hub
The smart hub of your TV brings all the applications and services together in one place so that they can efficiently run on your TV. You can face this issue if your smart hub is not functioning properly. You can try to reset the hub without any problems. Here is how you can do that:
- First, go to the settings and from there, go to the support option.
- Now, go to the device care option and click on the self-diagnosis.
- Now, select the reset smart hub option.
- You will need to enter the reset pin, which is 0.0.0.0, and wait for a few moments until your TV is done with the resetting process.
- Once it is done, restart your TV and set up the smart hub again.
Your problem should be solved at this stage, but if it is still bothering you, you can try the methods mentioned below.
Fix 7: Reset Network Settings
The issue can occur due to some kind of problem with your network settings. You can try to reset the network setting to resolve that issue. Make sure that you have authentic Wi-Fi credentials while doing this method. Follow the steps below for that:
- First, turn on your smart tv and go to the settings option.
- Now, go to the general option, followed by going to the network option.
- Click on the reset network option, followed by confirming the action.
- Once done, you will need to re-enter your Wi-Fi credentials and reboot your smart TV.
Fix 8: Factory Reset your TV
It is the last available option that you can go for. You can try performing a factory reset on your TV. Though this may resolve all the issues you are having with your smart TV, it will delete all the settings you have made and all the applications you have on your TV or your account. Factory resetting is one effective way to get rid of any kind of software issues. Here are the steps for doing that:
- First, go to the settings option, followed by going to the support option.
- Now, you will need to go to the device care option and click on the self-diagnosis option.
- Select Reset.
- Enter the reset pin, which is 0.0.0.0, and wait for a few moments until your TV finishes the process.
- Now, your TV will restart on its own, and you will need to sign into all your accounts on your TV, including Samsung TV plus, once again.
Ending words
That’s it, guys. Hope you have successfully solved the Samsung TV Plus Not Working issue following the above mentioned tricks.
Experiencing difficulties with your Device, check out our “How To” page on how to resolve some of these issues.
