How To Fix Logitech G930 Cutting Out Issue?

Logitech G930 is one of the best wireless gaming headphones available on the market that offers crisp-clear Dolby-Atmos 7.1 surround sound. Gamers prefer these headphones highly because of this feature. However, though it is one of the best gaming wireless headphones you can get, many users are complaining about the Logitech G930 cutting out issue after a specific Windows 10 patch update. If you have been facing the same issue, here are some probable troubleshooting methods you can try to resolve the issue. So, have a read.

How to fix Logitech G930 cutting out issue?

 1. Update the Logitech G930 driver

The issue occurs mostly because of an outdated, faulty, or wrong Logitech G930 driver. So, before trying anything else, you should update your Logitech G930 driver to resolve the issue.

There are two ways to update the driver on your computer. To manually update the driver, head to your Device Manager or the official website of Logitech. If you want to update the driver automatically, you will need to download or purchase a third-party application for that purpose. There are several third-party applications available that allow you to automatically detect and update your drivers without any problem. One such of them being DriverEasy.

2. Edit the Device_Manifest File

You can edit the device manifest files to resolve the issue. Here are the steps for doing that:-

• First, close the Logitech gaming software on your Windows
• Next, click the Windows key + E keys together
• Now, type the path mentioned below using your keyboard and then hit the Enter button

C:\Program Files\Logitech Gaming Software\Resources\G930\Manifest

• Ensure to back up the Device_Manifest file by creating a copy. For that, right-click on the Device manifest file and open it with notepad.
• Now, click on Ctrl + F together
• Type turnOffInterval and click on the “Find next” button
• Go to the “Battery turnOffInterval=”900 section and change the value from 900 to 0
• Click Ctrl+S to save the changes
• Close the window and check if the issue has been resolved
• If the problem is now resolved, you can delete the backup file

3. Turn off the USB Root HUB Power Management

If the USB cannot provide the required power to the device, you can face several issues. So, modify the USB Root HUB power management to resolve this Logitech G930 cutting out issue. Here are the steps for that:-

• First, click on Window + R keys and open the Run dialog box
• Now, type msc in the box and hit “Enter”
• The Device Manager window will now open on your computer screen. Here, you will need to expand the “Universal Serial Bus controller” category
• Now, right-click on the “USB Root HUB” and select “Properties”
• Next, go to the “Power Management” Tab
• Now, uncheck the checkbox for “Allow the computer to turn off this device to save power”
• Click “OK” to save the changes
• Now, restart your computer and see if the issue has been resolved.

4. Disable the USB Selective Suspend Settings

According to many users, the issue occurs because of the USB selective suspend feature as well. You can try to disable this feature and check if the issue has been resolved. Here are the steps for that:-

• First, click on the Win + I keys and open the Settings app
• Go to “System” section and select “Power and sleep” from the left pane
• Now, scroll down and click on the “Additional power settings” option
• Click on the “Change plan settings” link that you will find next to the “Balanced” option
• Now, click on the “Change advanced power settings” link in the popup window
• Go to the “USB settings” option and select “Disabled” from the USB selective suspend setting drop-down menu
• Click on “Ok” to save the changes and check if the issue has been resolved

5. Adjust Your Audio Settings 

You can adjust your audio settings, as some users have reported that the issue can be resolved by doing so. Below are the steps to adjust your audio settings:-

• First, go to the sound icon on the desktop and right-click on it
• Now, click on “Sounds”
• Tap on the “Playback” tab and select the “Speakers (Logitech G930 Headset)”
• Click on “Configure” and then “Next”
• Now, uncheck the box in the front left and right and hit the “Next” button
• Tap on the “Finish” option and once the configuration is completed, get back to the “Playback” tab
• Click on “Speakers” once again(Logitech G930 Headset) and select “Properties”
• Navigate to the “Enhancements” tab and check the box for “Disable all enhancements”
• Click on the “Ok” button and check if the issue has been resolved.

6. Contact the Logitech support centre

If none of the above-mentioned troubleshooting methods works for you, contact the support centre of Logitech for further assistance. This issue can also occur because of hardware errors. So, contacting the customer care representatives is better for getting the proper guidance.

Ending words

So, that’s all. Here we have mentioned all the probable troubleshooting methods to fix the Logitech G930 cutting out issue. Hope this article was helpful to you and you have successfully resolved the issue.

Experiencing difficulties with your Device, check out our “How To” page on how to resolve some of these issues.