If you are a movie or series lover, the worst thing that can happen to you is your Netflix account getting hacked. If you open your Netflix account and notice that Netflix wants you to continue some shows that you were not even watching, you should have no doubt that your Netflix account is hacked and someone out there is watching interesting shows on Netflix without your permission. There are hackers who have hacked your Netflix account so that they won’t have to pay for it.
How to confirm that a Netflix account is hacked?
Before applying any troubleshooting methods, you have to be 100% sure that some movie-loving hackers have hacked your Netflix account. Here are the steps to confirm it:-
First, Open your Netflix account
You can see a three-dotted icon on the top right corner of your screen, which is settings.
Here, you can see the account details option. Click on it.
Now, you must scroll down to the end of that page and choose recent device streaming activity.
Here, if you notice any anonymous streaming or login, it means that your account has been hacked already, and you will need to get it back.
You will not be able to watch your favorite series on your account, if your account is hacked. The hacker can change the password at any time, and as a result, you will not have any access to the Netflix account you are paying for. Sadly, you will not be able to see the amazing climax of the show you’re watching. So, recovering your account should be your priority at this point.
Here are some troubleshooting methods you can use to recover your Netflix account.
Ways to recover When Netflix account is hacked:
Using Your Email Address
You can try getting your Netflix account back by using the email ID that you have entered to open your account. To do that, you have to follow the steps below:-
First, open your Netflix application and tap on the “Need Help?” option that you can see on the sign-in page.
Here, you need to provide the email address you used to open your Netflix account or register your account.
A few second later, you will receive an email or a text from Netflix authority with a link to reset your password. If the notification is turned off on your email, you will need to find them in the spam and junk folder instead of the general folder. If you still have no emails after waiting for a few minutes, you will need to retry the steps again.
Once you receive the email or text from Netflix, open it, and you can see an option to reset password.
You will be directed to the next page that will ask you to enter a new password for your Netflix account.
Now, you have to tap on the ‘Require all devices to sign in again with a new password’ option with the new password you have entered.
Tap on save
Using Phone Number
If you have entered your phone number to open your Netflix account, you can also use it to recover your account as well. Here are the steps for that:-
First, open your Netflix app and go to the sign-in page.
Now, tap on the “Need Help?” option.
Next, enter the phone number that you have registered on your Netflix account.
After entering the phone number, you will receive a text from Netflix with a code.
You can try the second step again if you do not receive the text on your phone number
The next step is to enter the verification code on the box and click on the “verify” option.
From here, you will be redirected to a page where you will be able to enter the new password for your Netflix account.
Next, tap on the ‘Require all devices to sign in again with new password’ option and save it.
Note– If, even after entering your email address and phone number, Netflix cannot find your account, you will know that it has already been changed.
How to recover a hacked Netflix account if both the email address and phone number are changed?
The hacker might have hacked your account and changed the email and phone number that you have entered. So, now you have neither your email address nor your phone number registered on your Netflix account to claim it as your own. Do not worry. There are still some steps you can follow to get back your hacked Netflix account:
First, you will need to visit the login assistance page of Netflix.
Now, you will need to click on ‘I don’t remember my email or phone.’
Here, you can find the space to enter the first and the last name of your account.
Also, you will need to enter the credit or debit card number you used to subscribe to your Netflix account.
Now, tap on the “find account” option.
Your Netflix account should be found by the information you have entered, and you may recover your hacked Netflix account by using this method.
How to recover the Netflix account if your billing information is changed?
If the hacker has also changed your billing information, you will have no option than contacting the Netflix support team to recover your option. The Netflix support team is very active and supportive and can help you recover your account. To contact the Netflix support team, follow the steps below:-
First, you must open the Netflix homepage on your web browser.
Now, you will need to scroll down on the page and go to the bottom where you can find the “contact us” option on the right side of the screen.
Here, you will be able to choose your preferred medium of communication and contact the Netflix authority. You can choose either calling or texting, and also you can choose your language as well.
Prevention is better than cure
You should always be careful about the security of your accounts so that you don’t need to take the headache of recovering your account from hackers. Hackers usually pick the accounts that are easy targets and easily hackable, and that’s why you have to take care of the security of your account so that hackers can’t hack it easily. Learn here some useful tips to enhance the security of your account. If you have already recovered your hacked Netflix account from hackers once, you wouldn’t like to do it again and that’s why you should be very careful as you know, you have already been targeted by hackers.
Choose a tricky password for your account that includes upper and lowercase alphabets, numbers, and special characters.
Make sure to give your Netflix access only to trusted contacts such as your close friends or family members who would never give that access to anyone else who is unknown to you.
If you ever find anything suspicious on your account, you have to take steps quickly, and you can always sign out from all the devices and change your password.
Ending words
Hope this article was helpful to you and you have successfully recovered your Netflix account. Happy streaming!
Experiencing difficulties with your Device, check out our “How To” page on how to resolve some of these issues.
